From Rowdy to Ideas: Conflict Management and Service-Based Constructive Negotiation in Governance of the Tasikmalaya City DPRD in the Era of Public and Digital Openness

Abstract

Conflicts and differences of interest are dynamics that cannot be separated from the administration of government, including in the governance of the Regional People's Representative Council (DPRD) of Tasikmalaya City. In the era of public and digital openness, these dynamics are increasingly complex as the demands for transparency, public participation, and the dissemination of information through various digital platforms increase. Conflicts that are not managed constructively have the potential to hinder the decision-making process and reduce the effectiveness of the implementation of the DPRD's institutional functions. This research uses normative legal research methods with a conceptual approach and a legislative approach through a literature study of laws and regulations, scientific literature, and relevant sources related to conflict management, constructive negotiation, governance, and public services. This research emphasizes the importance of implementing open communication, common interest-oriented negotiations, and responsible use of digital technology to support institutional transparency and accountability. Constructive conflict management is expected to direct differences in interests from conflicts to productive ideas and solutions, so that the governance of the Tasikmalaya City DPRD becomes more responsive, transparent, accountable, and oriented to the interests of the community.