The Influence of Agile Performance Management, Work Engagement, and Reward Systems on Service Performance at Maleo Town Square Mamuju

Abstract

This study aims to find out and analyze the influence of agile performance management, work engagement, and reward system on the service performance of Maleo Town Square Mamuju employees. This study uses an associative quantitative approach. The research population is 120 employees of Maleo Town Square Mamuju, and the sample size is determined by the Slovin formula with a margin of error of 10% so that 54 respondents were selected through the proportionate stratified random sampling technique. Data were collected through observation, questionnaires, documentation, and literature studies. The quality of the instruments was tested with validity tests and reliability tests, then the data were analyzed using classical assumption tests and multiple linear regression with the help of the SPSS program. Hypothesis testing was carried out through a t-test, F test, and a determination coefficient test. The results of the study showed that (1) agile performance management had a positive and significant effect on the service performance of Maleo Town Square Mamuju employees; (2) work engagement has a positive and significant effect on service performance; (3) the reward system has a positive and significant effect on service performance; and (4) agile performance management, work engagement, and reward systems simultaneously have a positive and significant effect on service performance. Agile performance management is the most dominant variable with a Beta value of 0.486. The Adjusted R Square value of 0.707 indicates that the three independent variables are able to explain service performance by 70.7%, while the remaining 29.3% are influenced by other factors outside the research model.