Analisis Kinerja Karyawan PT Bank Syariah Indonesia KCP Kalideres Menggunakan Metode Penilaian Umpan Balik 360 Derajat  : Employee Performance Analysis of PT Bank Syariah Indonesia KCP Kalideres Using the 360 Degree Feedback Assessment Method

Anis Anggreini; Desy Suryani; Martinus Wahyu Purnomo

Authors

Anis Anggreini Universitas Bina Sarana Informatika Jakarta, Indonesia
Desy Suryani Universitas Bina Sarana Informatika Jakarta, Indonesia
Martinus Wahyu Purnomo Universitas Bina Sarana Informatika Jakarta, Indonesia

Keywords:

360-Degree Feedback Method, Employees, Performance Appraisal

Abstract

The development of the Islamic banking industry in Indonesia has shown rapid progress in the last decade. This study aims to analyze employee performance through a 360-degree feedback assessment method at PT Bank Syariah Indonesia KCP Kalideres. This research method uses a non-statistical quantitative approach with descriptive analysis methods. The author combines the Likert scale and 360-degree assessment to obtain a more accurate, fair, and effective evaluation, by involving superiors, coworkers, subordinates, and self-assessment, so that it is not limited to the assessment of direct superiors like conventional methods. The results of the study obtained that the performance assessment with the 360-degree method for 13 employees showed 1 employee in the "Very Good" category Arky Ariesandy Akbar received a score of 10 recommended for promotion and bonus, 7 employees in the "Good" category 8.6–9.35 with bonus and training recommendations, and 5 employees in the "Medium" category 6.8–7.45 with recommendations for direction and training. The research instrument was proven valid (r-value > 0.4762) and reliable (Cronbach's Alpha 0.929 > 0.60). The analysis showed that the 360-degree method was able to increase objectivity in employee performance assessments.

References

Amin, N. F. (2023). Buku Ajar Statistika Dasar. Jurnal Kajian Islam Kontemporer, 14(1), 15–31. https://doi.org/10.21070/2017/978-979-3401-73-7

Darmadi. (2022). Pengaruh Kompensasi, Budaya Organisasi Dan Motivasi Terhadap Kinerja Pegawai Perusahaan Daerah Air Minum (Pdam) Tirta Kerta Raharja Kabupaten Tangerang. SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business, 5(1), 123–132. https://doi.org/10.37481/sjr.v5i1.438

Dr. Retno Purwani Setyaningrum, S.E., M. ., Dr. Ir. Djoko Soelistya, M.M., CPHCM, C., Dr. Eva Desembrianita, S.E, M. M., Dr. Asmirin Noor, S.E., M. ., Dr. Umi Salamah, S. P., & M.Si. (2022). Evaluasi Kinerja. In Angewandte Chemie International Edition, 6(11), 951–952.

Faizah, A. (2022). Efektivitas Metode Feedback 360 Derajat Dalam Mempertahankan Kinerja Karyawan Perspektif Manajemen Syariah. 1–2.

Fauziah, S. (2020). Analisis Objektivitas Metode 360 Derajat Sebagai Penilaian Terhadap Kinerja Karyawan Berdasarkan Kompetensi Dalam Perspektif Ekonomi Islam (Studi Pada Karyawan BPRS Kotabumi KC Bandar Lampung). 2507(February), 1–9.

Herman, S. (2022). Pengertian Manajemen SDM Menurut Para Ahli dan Tujuannya. 27 April 2022, 1–7. https://dokodemo-kerja.com/blog/ind/info-hrd/manajemen-sdm-menurut-para-ahli/

Hidayat, R., & A. Anwar, S. (2024). Manajemen Sumber Daya Manusia (Study Kasus: Sekolah Tinggi Ilmu Tarbiyah Qurrota A’yun). J-STAF : Siddiq, Tabligh, Amanah, Fathonah, 1(2), 387–396. https://doi.org/10.62515/staf.v1i2.81

Mahatmavidya, P. A. (2025). Indikator Kinerja : Tujuan , Cara Pengertian Indikator Kinerja Karyawan Tujuan Indikator Kinerja Utama. 1–9.

Nababan, B. C. (2025). The Effectiveness Of 360-Degree Feedback As An Employee Performance Appraisal Tool In Modern Organizations. 19(3), 4–9.

Nur Azizah, A., Isnaini Hadiyul Umam, M., Kusumanto, I., & Devani, V. (2021). Penilaian Kinerja Karyawan Menggunakan Metode Umpan Balik 360 Derajat Dan Analitycal Hierarchy Process (Studi Kasus : Pt. Riau Graindo). Journal of Information Technology and Computer Science (INTECOMS), 4(2), 2021.

Psicosmart. (2025). What are the psychological impacts of selfevaluation in 360degree feedback , and how can organizations support employees in this reflective process with examples from recent studies ? 1 . Understanding the Psychological Effects of Self-Evaluation in 360-D. 4–9.

Putri, N. A. N. H. M. S. I. W. (2025). Jurnal Ekonomi , Manajemen , Bisnis Dan Sosial Penilaian Kinerja Dan Metode Penilaian Kinerja. 5, 149–153.

Robbins, S. ., & Judge, T. . (2020). Organizational Behaviour. In Pearson Education (12th editi).

Sabina, D., Purwanggono, B., & Azzahra, F. (2024). Implementasi Model 360 Degree Feedback Dan Ahp Untuk Meningkatkan Kinerja Karyawan Divisi Housekeeping Dan Sales Hotel Pandanaran. Industrial Engineering Online Journal, 14(1), 1–10. https://ejournal3.undip.ac.id/index.php/ieoj/article/view/48964

Saputra, M. O., & Al, F. M. M. R. (2024). Perancangan Model Penilaian Kinerja Metode 360 Pada Kantor Perumda Parkir Makassar Raya Designing An 360 Degree Model Of Performance Appraisal On. 2, 236–248.

Suriani, N., Risnita, & Jailani, M. S. (2023). Konsep Populasi dan Sampling Serta Pemilihan Partisipan Ditinjau Dari Penelitian Ilmiah Pendidikan. Jurnal IHSAN : Jurnal Pendidikan Islam, 1(2), 24–36. https://doi.org/10.61104/ihsan.v1i2.55

Susanto, R., Andriana, A. D., Susanto, R., Andriana, A. D., & Derajat, M. (n.d.). Analisis Metode 360 Derajat Untuk Penilaian Kinerja Karyawan Pada Sistem Informasi Manajemen Sumber Daya Manusia. 17(1), 19–24.

Treasury, D. (2025). Perbankan Syariah Diprediksi Tumbuh Positif pada 2025 , BSI Siap Jadi Akselerator Pertumbuhan Ekonomi Nasional. September 2024, 1–9.

Widodo, S., Festy, L., & Ode, A. La. (2023). Buku Ajar Metodologi Penelitian. In Cv Science Techno Direct.